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Berengaria2
Participant
September 24, 2013
Question

PSE 12 download. The install says my serial number is invalid.

  • September 24, 2013
  • 1 reply
  • 665 views

Trying to install PSE 12 onto MacBookPro.  It seems to be downloaded but the installer says my serial number is invalid.

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1 reply

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUt
Adobe Employee
September 24, 2013

Hi Berengaria2,

Please refer the kb:http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html .

Regards,

Romit Sinha

M
Mugmedia
Participant
September 24, 2013

I am having the same problem trying to install PSE 12 on a MacBook Pro (upgrade from PSE 11 to 12, actually). That link doesn't help solve the problem. I am copy/pasting the serial number as provided in the confirmation email from Adobe, so I am quite sure it is correct. I've tried entering the number manually as well, but it still says invalid.

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUt
Adobe Employee
September 24, 2013

Please contact our chat support from the link.

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