PSE 12 install halts at extraction, won't complete

Question

I downloaded PSE 12, have tried for a number of hours to install over the last week. It halts during extraction of the larger file, at about 3%. Then I get an error saying I don't have the available free space or permissions to continue. I have ~200GB free and I am an administrator on the local machine. Also, i can't even get that far unless I put both files in my local user (root) folder. If I put them in the DL folder, temp folder or the desktop, together, it won't find the second file. I've spent some time with Adobe chat help in which we:

Renamed OODB file

Deleted contents of %temp%

Tried installing Adobe Application Manager (same error, even though I've already installed it in the past)

Tried making a temporary Administrator account and installing via that.

All of these give the same error.

I'm at my wit's end. Any ideas?

kglad · Accepted Answer

Hi Kglad,I tried that earlier, but when I click on the download assistant msi, it doesn't install. I get this:and then nothing happens.use a different browser, or if you follow all 7 steps, you can download a trial via one of the links on this page using a browser that accepts cookies: http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.htmland activate with your serial number.if you have a download problem (eg, you see an error page or you are offered an incorrect version), you probably didn't follow all 7 steps. typically, failure to meticulously follow steps 1,2 and/or 3 is the problem, but your browser must also allow cookies so that (a restrictive browser setting) is another potential source of problems.

kglad · Answer

what files (name and extension) have you downloaded and what are their sizes?

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