Skip to main content
B
Bathurst
Participant
October 17, 2013
Answered

PSE 12 Installation

  • October 17, 2013
  • 3 replies
  • 2422 views

I have downloaded PSE12 ok but installation stops during installation of shared technologies. Downloaded adobe support advisor but it tells me no issues. What next?

This topic has been closed for replies.
Correct answer iAnkitkhurana

In that case contact our Adobe support either via chat or call and resolve your problem there, check the contact options here: http://www.adobe.com/support/download-install/supportinfo/

3 replies

AnushreeDixit
Adobe Employee
AnushreeDixit
Adobe Employee
October 22, 2013

Hi Bathurst,

Ca n you please share the following log files so that we can  investigate more and help you with the installation

[CommonFilesFolder]\Adobe\Installers\ PSE12 STI Installer 12.0 <Date of installation failure in mm-dd-yyyy format>.log.gz

2.       Start -> Run -> %Temp% -> PSE12Setup.log

3.       Start -> Run -> %Temp% -> PSE12Install.log

4.       Start -> Run -> %Temp% -> Elements12OrganizerInstall.log

5.       Start -> Run -> %Temp% -> PDApp.log

6.       Start -> Run -> %Temp% -> oobelib.log

B
BathurstAuthor
Participant
October 22, 2013

Hi

Problem is resolved with great help form Adobe customer service. We had to delete PSE11 and relevent data then reinstall which worked. Everything AOK thanks to Avinash.

Regards

Bathurst

B
BathurstAuthor
Participant
October 18, 2013

Hi

Tried above with no result. I started from scratch and downloaded PSE12 again making sure all steps were followed with same result. I have PSE11 on my computer which I use constantly and wanted to update to PSE 12. I run Windows 7 on my computer. It has become frustrating as I have spent a lot of time checking and trying to resolve the problem. I have no other issues with my computer.

Any otrher advice?

iAnkitkhurana
Adobe Employee
iAnkitkhurana
Adobe Employee
October 17, 2013

Hi Bathurst,

Welcome to the Community!

Check this link for solution: http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements-premiere.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_technologies_

Thanks!

Ankit

B
BathurstAuthor
Participant
October 21, 2013

Hi Ankit

I still have had no success. The program installs normally until it gets to the shared technologies where the installation bar does not start and only a flash along the bar can be seen. The flash continues for a little while then the error message comes up. The uninstall process then commences.

I have tried all of the suggestions with no result.

What is the next step?

I would love to keep it

Cheers

Bathurst

iAnkitkhurana
Adobe Employee
iAnkitkhuranaCorrect answer
Adobe Employee
October 21, 2013

In that case contact our Adobe support either via chat or call and resolve your problem there, check the contact options here: http://www.adobe.com/support/download-install/supportinfo/

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices