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Walter0D4A
Participant
October 16, 2021
Question

PSE 2021 installer issue

  • October 16, 2021
  • 2 replies
  • 217 views

Just upgraded to PSE 2022. After download I tried to open. I got an error message that installer was damaged. I'm running win 10, ad bocker off, tracking off. I downloaded again with the same result.

I also have Topaz software as an addon to my current PSE 18.  Thanks in advance for any help.

Walt

 

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 17, 2021

Are you downloading from your account?

    W
    Walter0D4AAuthor
    Participant
    October 17, 2021

    Yes, I'm downloading from the page that has "Welcome to your account, Walter" at the top. The error message is "The installation cannot continue as the installer file might be dmaged. Download the installer file again." I know at least 1 other person requested a refund because of this issue.

    Thanks for helping.

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 17, 2021

    Turn off your Firewall.

     

    Nancy O'Shea— Product User & Community Expert
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      October 16, 2021

      Disable browser add-ons and script blockers.

      Or try downloading with a different browser.

       

      Nancy O'Shea— Product User & Community Expert
        W
        Walter0D4AAuthor
        Participant
        October 17, 2021

        Ad blockers and script blockers are disabled. I've tried with Firefox and Edge. Any other browsers I should try?

        Thanks

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