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greywolf509
greywolf509
Participant
July 5, 2015
Answered

PSE 9 Can't Uninstall; Error 1316: File already exists

  • July 5, 2015
  • 1 reply
  • 1209 views

I can't uninstall Photoshop Elements 9 from my system running Windows 8.1. When I use the Windows Uninstall program, I get a message asking If I want to remove PSE 9, and when I confirm that I do it gives me an error message #1316: Program Already Exists. I know it exists, that's why I want to remove it and install a newer version! I've tried re-installing, de-activating and re-activating with no success.

This topic has been closed for replies.
Correct answer Deepak V12300885

Hi,


Please find the steps to manually remove PSE 9.

https://helpx.adobe.com/photoshop-elements/kb/manually-remove-photoshop-elements-9.html

Hope this helps.

Regards,

Deepak Verma.

1 reply

Deepak V12300885
Adobe Employee
Deepak V12300885Correct answer
Adobe Employee
July 5, 2015

Hi,


Please find the steps to manually remove PSE 9.

https://helpx.adobe.com/photoshop-elements/kb/manually-remove-photoshop-elements-9.html

Hope this helps.

Regards,

Deepak Verma.

    P
    Pony Boy 550
    Participant
    July 6, 2015

    Thanks Deepak,

    I performed all of the manual removal functions and it seems to have cleared anything left over from PSE9, though I'm still seeing an error message when I use the Windows Uninstall application, though now it's a different message which says "This action is only valid for products that are currently installed". (No error message number is displayed). The new version of PSE is now running correctly and I'm not going to worry about the program being displayed in the add/remove programs list.

    Thanks again for your assistance,

    Kind Regards,

    Kurt

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