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A
Anonymous
April 24, 2014
Answered

PSE9 Won't Open in Win 8.1

  • April 24, 2014
  • 1 reply
  • 205 views

I installed Adobe Photoshop Elements 9 from my purchased program disk on Win 8.1.  The program opened one time after installation, but now I get an error code of 213:19.  It has to do with registration, but I obviously put in the registration number when I installed the program.  What do I need to do to make the program work?

This topic has been closed for replies.
Correct answer Rave

Hi farmboy,

It's true that PSE9 is not tested on Windows 8.1 and you might face compatibility issues.

You can try run the program in compatibility mode and check ( http://windows.microsoft.com/en-IN/windows-8/older-programs-compatible-version-windows).

Regards,

Rave

1 reply

Rave
Rave
Participating Frequently
April 24, 2014

Hi Farmboy,

Error 213:19 comes up when there is a problem with the licensing.

Please run the patch and follow the steps mentioned in the KB : http://helpx.adobe.com/photoshop-elements/kb/licensing-problem.html

Hope this helps.

Regards,

Rave

A
Anonymous
April 24, 2014

Rave,

Thanks for the quick response to my problem with PSE9. 

I have followed the procedure outlined in the fix instructions, but the program still will not open.  I note that the instructions are for Win 8.0.  I am running Win 8.1, and I suspect that therein lies the problem, although, as I stated, PSE9 did run one time. 

I read on the Microsoft website and other places that for most users PSE9 is simply not compatible with Win 8.1.  I regret that since I enjoy using the program so much.  I will keep retrying the fix instructions and keep looking for another solution.

Thanks again for the help.

Farmboy

Rave
RaveCorrect answer
Participating Frequently
April 24, 2014

Hi farmboy,

It's true that PSE9 is not tested on Windows 8.1 and you might face compatibility issues.

You can try run the program in compatibility mode and check ( http://windows.microsoft.com/en-IN/windows-8/older-programs-compatible-version-windows).

Regards,

Rave

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