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K
KARPO
Participant
January 9, 2019
Answered

Purchase not detected / Tu compra no se detectó

  • January 9, 2019
  • 2 replies
  • 348 views

I purchased with the same account I am login in Illustrator (2 days ago).

Just renewed my suscription (had to change my CC details)

It is not detecting my purchase.

This topic has been closed for replies.
Correct answer KARPO

Thank you, I also logged out and in again on the Creative Cloud desktop app and it worked fine.

Thanks Ned!

2 replies

K
KARPOAuthorCorrect answer
Participant
January 9, 2019

Thank you, I also logged out and in again on the Creative Cloud desktop app and it worked fine.

Thanks Ned!

Ned Murphy
Ned Murphy
Legend
January 9, 2019

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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