Purchase problem

Forum|Forum|6 years ago
February 1, 2020
5 replies
347 views

I purchased photoshop a few months ago bought the 20.99 plan but it didn't show up in my plans or purchased history, and when I try to use photoshop it says free trial expired, and it still charges my debt card. So I looked up some ways to slove the problem and none of them seemed to work. Now I'm starting to think it might be a typo problem.

Problem or error

This topic has been closed for replies.

Just Shoot Me

Legend

Quote:

Now I'm starting to think it might be a typo problem.

End Quote:

A Typo problem and or you have 2 Adobe IDs. One is being used to post on these forums and the other bought the subscription.

But Adobe should of Varified the email address when you create an Adobe ID. So the only way to get an Actual Adobe ID is to respond to a varification email they send you.

You can not buy a subscription to any plan without having an Adobe ID.

You will need to contact Adobe directly through their Chat system. We here are all users like you.

A

Anonymous

Moving to the Get Started forum