Purchased 1-year photography plan on Amazon

Forum|Forum|6 years ago
July 17, 2019
4 replies
3320 views

Hello

I currently have a month-to-month Photography plan directly with Adobe.

Yesterday I purchased a 1-year subscription from Amazon. When I try to link my account the message back states:

"Vendor notified us that your account is not eligible for this product. Please try create a new account or use another account."

I really don't want to lose everything I already have by canceling then creating a new account. How can I apply this license to my account?

Thanks in advance.

This topic has been closed for replies.

F

fishbisquit

Participant

OK I got mine to work thanks to an Adobe rep via chat. The issue seems to be if you have a current subscription active. You either need to wait until that subscription is ended or cancel it. Then you can link the Amazon subscription to your adobe account. The Adobe rep canceled my current sub and issued a pro-rated refund for half the month. As soon as the cancel went through, linking via amazon worked and I'm set with that annual plan for a year. Just an FYI, the amazon sub is set to auto renew. Be sure to uncheck that if you do not want to auto renew through amazon.

J

jp28199638

Participant

Had the same issue as this. Contact Adobe support (Bottom of Page Small Chat Option) , make sure you speak to a real person so try push pas the bot.

I shared this thread and they confirmed the following that did fix it immediatelly (needed to relink via Amazon Website).

"We need to terminate the old plan so that the new order will be placed."

This was super frustrating and could have cost me a lot of money with a small error, so best contacting support.

kglad

Community Expert

for others wanting to contact support, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.