Purchased a Creative Cloud Photography Plan but is not showing in my account

Question

I purchased a one year creative cloud photography plan in adobe's website. after going thru the payment process. I was able to automatically download a copy of Lightroom. however when I checked my account info on the "products & plan" tab. there was no purchased plan indicated, instead theres a message listed to purchase the photography plan. why is it like that? apps indicated in the creative cloud interface are also in trial mode

and its been pretty difficult searching for ways to contact adobe and clarify this matter.

Kanikas · Accepted Answer

Hi Jdgabriel_afid,

I see you have an Adobe account under the same ID as with forums. Unfortunately, we were unable to locate any subscription under this ID. Did you receive an order confirmation email from Adobe? Please make sure you are signed in with correct Adobe ID.

Feel free to contact support (Link shared above) for help. Kindly update the thread for more questions.

Regards

Kanika

jdgabriel_AFID · Answer

Kanika,

Yes I did received an email confirmation for the purchase. For some reason i can't seem to find it in my mailbox now. I will try to check with my bank to get any proof that I was charged for the purchase. Theres no problem with me to buy again, but if I will be charged twice for the purchase, how can I be sure that one will be refunded or cancelled.

Thanks

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