This is an open forum, not Adobe support... click below to contact Adobe staff to help
While the forums are open 24/7 you may not contact Adobe support at all times
Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
https://helpx.adobe.com/contact/support.html
However... Premiere/Photoshop Elements are not part of the Cloud, they activate when you enter the serial number you received as part of the purchase
WITHOUT posting a serial number in an open forum, do you have a number that is 6 groups of 4 numbers?
If your activation worked properly when you entered your serial number, you will not do anything with a Cloud subscription