Participant

Answered

Purchased but no registration code...

Forum|Forum|10 years ago
October 21, 2015
2 replies
869 views

Dear,

I have ordered a creative cloud membership last weekend, but so far I haven't received any email with registration code. When I try to track my order number on the Adobe website, it says that the order number can't be tracked. Any suggestions? Thanks,

Brent De Bleser

Creative Cloud

This topic has been closed for replies.

Correct answer Anupriya Khare

I see you tried to place the order but it was unsuccessful due to authorization. You need to contact the concerned bank regarding the authorization.

Roisin277870183ahl

Participant

I purchaed but did not redieve email for download

Community Expert

Community Expert

@Roisin277870183ahl

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Community Manager

Community Manager

With creative cloud membership there is no registration code/serial number required.

The adobe ID is used for activation.

Regards,

Anupriya Khare

brentdebleserAuthor

Participant

Hi,

Thanks for the answer. I signed in, but there is nothing there. Should I purchase again?

Brent

Community Manager

Correct answer

Community Manager

I see you tried to place the order but it was unsuccessful due to authorization. You need to contact the concerned bank regarding the authorization.