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libby_g
libby_g
Participant
July 24, 2014
Question

Purchased CC membership, money booked off, yet ONLY trials available

  • July 24, 2014
  • 1 reply
  • 88 views

Hi,

I have purchased the full CC membership on the 17/07/2014. The amount for the first month has been booked off my credit card and yet I am not available to get the full versions of anything through the creative cloud app.

Has anyone else had such issue? I would like to either get a refund of my money, an adjustment to the lost week so far or a thorough explanation. I am not going to pay again and run the risk I am paying for nothing another time.

Please could someone look into this? I have the order number as well, when entering this into your "Check the order" page, it tells me it is pending. Why?

I am looking forward to a quick reply.

Kind Regards,

Libby

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    July 25, 2014

    Libby this is likely due to your computer not being able to contact our activation server.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for more information on how to resolve the connectivity failure.

    libby_g
    libby_gAuthor
    Participant
    July 28, 2014

    Can I please get a phone number to call and get some support? It is NOT an activation issue. The money was booked off and inside my account it states I have a free subscription. Entering my order number, it tells me the order is pending. Order # AD003593601NZ that is my order number. Could someone please give me an update what has happened there? On request I can forward the email from Adobe stating the payment was successful as well.

    I am looking forward to a proper answer.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    July 28, 2014

    Libby.g the Creative Cloud membership appears to be active under a different e-mail address than the one which you signed into in order to post to this forum.  The domain is the same but it appears you may have included your last name in the e-mail address?

    The account you used to sign into this forum only has a trial membership applied to it.  The other e-mail address has had an active membership since July 16, 2014.

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