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T
thejoggingmat
Participant
June 12, 2017
Answered

Purchased CC Subscription, but account still shows as 'Expired' and CC Programmes not working

  • June 12, 2017
  • 1 reply
  • 431 views

Hi, I purchased the CC Subscriptions at least a week ago. However, in the 'My Account' page, it still shows as 'Pre-paid' and 'Expired'.

When I clicked on payment details, it shows my subscription as valid and paid for.

I tried contacting support multiple times via live chat, who promised multiple times that an 'Expert Team' will rectify the account. However, till date there is no update and the subscription I paid for is still unusable with no compensation whatsoever. There are some projects which are now overdue due to this issue.

The support number for SG is still a single '8'. Has been for as long as I remember (which is at least 4 years).

Is there anything I can do on my end to have the subscription I paid for up and running again?

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi,

I am able to find the case and I am escalating it.

Let me know if still you face any troubles.

Regards,

Sheena

1 reply

Sheena Kaul
Sheena Kaul
Legend
June 12, 2017

Hi Arik,

I apologize for the trouble and the support experience that you have had so far.

Could you please confirm me the case reference number for your interaction with support so that I can help you escalate the same and also get an update for you?

Regards,

Sheena

T
thejoggingmatAuthor
Participant
June 13, 2017

I checked the chat transcripts sent via email and realised it did not include the case numbers.

I did not back up said case numbers, apologies.

Sheena Kaul
Sheena KaulCorrect answer
Legend
June 13, 2017

Hi,

I am able to find the case and I am escalating it.

Let me know if still you face any troubles.

Regards,

Sheena

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