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V
vianorth
Participant
June 2, 2018
Answered

purchased Lightroom CC plan but stating my trial expired

  • June 2, 2018
  • 1 reply
  • 377 views

I purchased the 9.99 /month Lightroom CC plan and downed loaded 'Lightroom CC' via 'Creative Cloud' software,

but I could not edit photos in Light room CC, it stated my trial expired.

I have checked that my account is right. Would be appreciated if anyone knows how to fix this. Thanks

This topic has been closed for replies.
Correct answer greule

Discussion moved from "Lightroom CC — The cloud-based photo service" to "Adobe Creative Cloud"


Hi Elley. Am I right that you have canceled your subscription?...when you open up you account-page with a desktop browser  and navigate to this page Adobe ID ....is the subscription status correct shown? - Guido/ Lr Mobile QE

1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
June 2, 2018

Try signing out of Creative Cloud, quit, relaunch, and signin again with the user name and password you used to purchase.

    V
    vianorthAuthor
    Participant
    June 2, 2018

    thank you!  I tried to do that and even remove creative cloud and download it again, yet still didn't work ..

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    June 2, 2018

    Discussion moved from "Lightroom CC — The cloud-based photo service" to "Adobe Creative Cloud"

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