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leeh5763781
leeh5763781
Participating Frequently
July 31, 2015
Answered

Purchased LR6 DVD but installer won't connect to the internet so I can register. I downloaded the trial version to get around this but I can't get the program to start. I get the same message that I should connect to the internet and sign in. It s

  • July 31, 2015
  • 2 replies
  • 1094 views

Purchased LR6 DVD from Adorama but the installer won't connect to the internet so I can register.  Internet is working fine.   I have Adobe account.

I switched from Safari to Chrome and downloaded the trial version hoping to get around the DVD version but I can't get the program to start.    I get the same message that I should connect to the internet and sign in.  It seems undoable after 3 hours.  Spent an hour chatting with support in India.

This topic has been closed for replies.
Correct answer Govardhan.V

It was activated before I erased it.  It was activated as a trial version.  I suppose, before I call customer care I should reload Lightroom 6 from the DVD.


Also delete Lightroom cookie and reg file and then enter serial number and check.

Windows :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

%programdata%

It will open ProgramData folder. inside locate Adobe folder.

Navigate to Adobe > Lightroom.

Open Lightroom and delelete all files inside ,

Then launch LR 6 and enter serial number,

Mac :

1) Right click on Finder icon and  select "Go-To Folder"  option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library

It will open User Library folder.

3)Then navigate to Application Support>Adobe>Lightroom.

Open Lightroom and delelete all files inside ,

Then launch LR 6 and enter serial number,

2 replies

Govardhan.V
Govardhan.V
Participating Frequently
July 31, 2015

Let me know whether you had checked with  below steps :

1) Unchecking Proxies .

2) Trashing Opm.db file ?

3) Checked Hosts file .

4) Removed and reinstalled Adobe Application manager ?

Sheena Kaul
Sheena Kaul
Legend
July 31, 2015

Hi Lee,

Please refer to the link: Creative Cloud activation and sign-in troubleshooting


Regards,

Sheena

leeh5763781
leeh5763781Author
Participating Frequently
August 4, 2015

I have not purchased anything called a Creative Cloud.  I don't know what it is.  I want my copy of Lightroom 6 to switch from Trial to regular.  It is counting down each day.

Sheena Kaul
Sheena Kaul
Legend
August 4, 2015

Hi Lee,

This link might help: Re: lightroom is in trial mode, but I have purchased a subscription.

Please try the solution mentioned.

Regards,

Sheena

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