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January 17, 2025
Answered

Purchased Photoshop But Can't Open Desktop Version

  • January 17, 2025
  • 2 replies
  • 194 views

I used the free trial of Adobe photoshop. I purchased it thereafter, but I can't get the desktop version to open. I installed the Creative Cloud on my laptop, and it wants me to purchase Photoshop again. I don't understand the need to buy it again when I already bought it. Am I missing something?

 

Thank you for considering my request. 

 

Dakota

Correct answer kglad

@Dakota_Grady8189 

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

2 replies

Shivangi_Gupta
Community Manager
Community Manager
January 17, 2025

Hi Dakota,

Please try the steps listed in the articles shared by the expert above. Let us know if you have any questions. 

Thanks,

Shivangi

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 17, 2025

@Dakota_Grady8189 

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location