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Sweetie Bug
Participant
February 11, 2015
Question

Purchased Photoshop Elements 13, downloaded, entered serial numbers, then got the error message: OS Requirement not met, Windows Vista not supported.

  • February 11, 2015
  • 2 replies
  • 137 views

Purchased Photoshop Elements 13 (upgraded from Photoshop Elements 10), downloaded, entered serial numbers, then got the error message: "OS Requirement not met, Windows Vista not supported" now what?

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    2 replies

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    February 11, 2015

    Sweetie Bug wrote:


    now what?

    System requirements | Adobe Photoshop Elements

    The last version of PSE which supported Vista was version 12.

    You'll either have to upgrade your operating system to Windows 7 or Windows 8 or return PSE 13 for a refund.

    Ned Murphy
    Ned Murphy
    Legend
    February 11, 2015

    Try before you buy...

    Please see Return, cancel, or exchange an Adobe order -

    http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

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