Skip to main content
edjr119
Participant
November 1, 2014
Question

Purchased software download card for Adobe photoshopelements13 and adobepremiereelements13 at my campus bookstore on Friday morning Oct 31. Went through the process of entering product/serial numbers etc. and became "verified". Downloaded the produ

  • November 1, 2014
  • 2 replies
  • 128 views

Purchased software download card for Adobe photoshopelements13 and adobepremiereelements13 at my campus bookstore on Friday morning Oct 31.  Went through the process of entering product/serial numbers etc. and became "verified".  Downloaded the product (~2 hours in time), the proceeded to install.  At this - THIS point I was "told" I needed the 64 bit version (I have a 64 bit Lenovo T431s laptop).  My patience wearing thin... I returned to the Adobe site from which I had done everything to this point.  NOTHING with regard to a choice of 32 or 64 bit!  Looked closely at the info that came with the download card... again, nothing regarding 32 or 64 bit option.  Outlined this matter to Identit-e customer service... they said I need to contact Adobe.  Adobe site does not make it easy to do that.  Anyone have a solution and/or a suggestion?

    This topic has been closed for replies.

    2 replies

    Ned Murphy
    Legend
    November 1, 2014

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.


    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.

    Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools

    fabib4048
    Participant
    November 1, 2014

    How did you even download this program?  I can't even find a link of Adobe Photoshop Elements Premier 13.