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lynns92294324
Participant
August 21, 2017
Answered

Purchased yesterday (Elements 15), payed online, dowload is resident, 3/4 of the way through the Adobe set-up a pop up says I need a 64 bit OS. How do I get the 32 bit version of what I prchased ?

  • August 21, 2017
  • 2 replies
  • 234 views

Purchased yesterday (Elements 15),  payed online, dowload is resident, 3/4 of the way through the Adobe set-up a pop up says I need a 64 bit OS. How do I get the 32 bit version of what I prchased ?

    This topic has been closed for replies.
    Correct answer John T Smith

    First, you read the requirements for a program BEFORE you buy to be sure your computer qualifies

    Second, you get a refund since Elements is now 64bit only Return, cancel, or exchange an Adobe order

    Third, see if Amazon still sells the 32bit version 14 Amazon.com: Adobe Photoshop Elements 14 & Premiere Elements 14 Multi-Platform 14 [Old Version]: Software

    2 replies

    Govardhan.V
    Govardhan.V
    Participating Frequently
    August 21, 2017

    If the Processor is 64 bit , you need to remove 32 bit OS and re-format your PC with 64-bit version Windows OS.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    August 21, 2017

    First, you read the requirements for a program BEFORE you buy to be sure your computer qualifies

    Second, you get a refund since Elements is now 64bit only Return, cancel, or exchange an Adobe order

    Third, see if Amazon still sells the 32bit version 14 Amazon.com: Adobe Photoshop Elements 14 & Premiere Elements 14 Multi-Platform 14 [Old Version]: Software

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