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J
jintheh95255730
Participant
October 10, 2019
Question

question [trial converted to paid subscription]

  • October 10, 2019
  • 2 replies
  • 148 views

2 months ago I bought a trial version for 7 days. it said that it was free of charge but now I want to cancel it and it costs 60.45. how is this possible ??

 

[Title edited for question clarity and future forum search... Mod]

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 10, 2019

    You had a 14 day grace period after your 7 day trial ended to cancel your Annual Plan without penalty. 

    Why did you wait so long?

    https://www.adobe.com/legal/subscription-terms.html#01

     

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 10, 2019

    If you do not cancel a trial during the trial period it converts to a paid subscription

     

    A paid subscription charges a penalty of 50% of the remaining time to cancel early

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