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JohnM779752647
Participating Frequently
July 20, 2019
Question

Questions about reinstalling CS 5.5

  • July 20, 2019
  • 2 replies
  • 696 views

I purchased and registered CS 5.5 in December 2011. I have some user numbers and ids in my records. I do not have any disks. When I sign in to my Adobe account, I see that my CS 5.5 is registered with a 24 number code. Is that my serial number?

I have a number of additional questions. The first is,

  • Should I wait for Adobe Customer Service to open on Monday to get definitive answers to the questions below and above?

Then

  1. I have a 2012 Mac Mini that currently has High Sierra and CS 5.5. Apple tells me I have no hardware problems, but I get the beach ball A LOT. They recommend a Clean Install, including wiping the disk.
  2. If I wipe the disk, I will have to reinstall CS 5.5. What information will I need to do that? Will Adobe give me the information I need if I don't have it?
  3. Alternatively, I could reinstall the OS (which would probably be Mojave) without wiping the disk, i.e., leaving the CS 5.5 on the disk. Would I still need Adobe serial numbers or IDs etc. to make CS 5.5 work?

Also

  1. I have a 2011 Mac Air with CS 5.5 installed that is having similar beach ball problems. I'm assuming that in terms of running CS 5.5, the advice for the 2011 Mac Air would be the same as the advice for the 2012 Mac Mini. Is that correct?
  2. Last but not least, what is the best OS for CS 5.5?

Thank you for your help,

John

    This topic has been closed for replies.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 20, 2019

    Serial numbers are 6 groups of 4 numbers

    If you don't have discs you will need to download the install files

    Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability

    -also read https://prodesigntools.com/adobe-limits-software-downloads.html

    IMPORTANT NOTE:

    The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

    Start by reading reply #10 https://forums.adobe.com/thread/2620448

    -Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

    -And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

    -OR... Go to https://www.adobe.com/about-adobe/contact.html

    -click on the Chat bot on the bottom right hand corner of the first screen

    --the chat bot is the circle with a funny looking box with 3 dots inside

    -click on Downloading or Installing, then type Agent

    Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

    AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

    J
    JohnM779752647Author
    Participating Frequently
    July 20, 2019

    Thanks. After reading the responses here and poking around on the web, it looks like,

    1. I should wait for Adobe Customer Service
    2. I should make a Clean Install but NOT wipe the disk (because it looks unlikely that I'll be able to download CS 5.5).
    3. If CS 5.5 then asks for the serial number, it looks like I have that.

    Among the things I found on the web are that CS 5.5 problems start with High Sierra, and my InDesign 5.5 version 7.5.2 requires 10.5.8 (Leopard) or Snow Leopard. I haven't yet found Mac OS requirements for my Photoshop 5.5 version 12.1 x64, but I'm hoping Mavericks will work with both, because it seems that's what came on my Macs.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 20, 2019

    >I can't download CS 5.5 on the web

    Yes you can... Re-read my last reply to find out how to get download links

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      July 20, 2019

      JohnM77  wrote

      • Should I wait for Adobe Customer Service to open on Monday to get definitive answers to the questions below and above?

      Short answer: Yes.

      J
      JohnM779752647Author
      Participating Frequently
      July 22, 2019

      I got an email from "Team Adobe" at "AdobeDesk@usa.com" — which is clearly not part of Adobe.

      They said they could help me and asked for my ID and password. I asked if they were part of Adobe. Of course they didn't reply.

      In that, at least, they are somewhat like real Adobe. I twice spent 20+ minutes waiting for an Adobe chat agent.

      Is there any way to contact Adobe about CS 5.5? (800) 833-6687 doesn’t work for CS 5.5.

      thanks

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      July 22, 2019

      1st, post the Adobe user ID of that fake support person (not the email you posted, the Adobe ID)

      2nd, I don't think a real Adobe support person is going to be able to help... since the download links for the education version you have no longer exist

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