Participant

Question

quiero dar de baja mi suscripción y no tengo FORMA!!!

Forum|Forum|7 years ago
June 6, 2018
5 replies
3520 views

Adobe, no puede ser que la única forma de cancelar una suscripción sea por chat o teléfono (al que no puedo comunicarme porque estoy en Argenitina) El chat, no esta disponible nunca!! estoy bastante enojada y con mas ganas de darme de baja.

Es increíble que en el 2018 pongan tantas trabas para dar de baja un servicio.

A

azagra_intervencion

Participant

Te quejas en 2018, y te confirmo que en 2025, sigue igual. De verguenza.

kglad

Community Expert

@azagra_intervencion

there are problems on adobe's end -https://status.adobe.com/

retry in a few hours.

M

marcos_5412

Participant

Baja adobe ilustrador

Kanikas

Community Manager

Hi marcos_5412,

Kindly help us understand more about your query?

^KS

E

Etzenover Lizcano

Participant

Me pasa igual, llevo meses tratando de darme de baja y eliminar mi suscripcion y es imposible,son unos picaros. No se como cancelar esa mierda y lo peor es que nunca dan razón de nada.

kglad

Community Expert

@Etzenover Lizcano

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Kanikas

Community Manager

Hi Etzenover Lizcano,

We're sorry for the inconvenience. Please follow the steps shared above for help to cancel the susbcription.

Thanks
^KS

gladysm69207615

Participant

Yo tambien quiero dar de baja y no puedo.nos hace dar mil vueltas y siempre terminas en el mismo lugar es imposible dar de baja.

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

kglad

Community Expert

Manage your Creative Cloud membership

J

josefina25834713d38s

Participant

YO ME DI DE BAJA HACE MÁS DE SEIS MESES Y SIGO PAGANDO. ¿QUÉ PASA?

kglad

Community Expert

these are user-to-user forums.

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

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