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myriaml97918529
myriaml97918529
Participant
December 7, 2017
Answered

Résilier mon abonnement / Cancelling my membership

  • December 7, 2017
  • 2 replies
  • 1171 views

Bonjour, j'ai acheté une licence Photoshop "month-to-month" il y 2 mois. Aujourd'hui, je n'ai plus besoin de Photoshop, donc je désire annuler mon abonnement, afin de ne pas payer pour rien. J'ai cherché, mais je n'ai pas trouvé de façon. Selon certaines aides sur ce site, il faut aller dans notre compte, simplement j'y suis allé mais il n'y a pas de bouton Annuler l'abonnement comme il y avait selon le site. Comment puis-je l'annuler???

PAS DE BOUTON!

                                                                                                                                                                      NO BUTTON!!

Hi, I bought a "month-to-month" membership for Photoshop 2 months ago. Today, I don't need Photoshop anymore, so I would like to cancel my membership. Problem, I can't find a way to do it! There is no button for this, as you can see on the screenshot above. How can I cancel it?

This topic has been closed for replies.
Correct answer John T Smith

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

Also, unless you really did buy the MONTHLY subscription which you may cancel at any time, you most likely have the default of an annual subscription with monthly payments... which has a penalty if you cancel early

Annual vs Monthly https://forums.adobe.com/thread/1926342

2 replies

myriaml97918529
myriaml97918529Author
Participant
December 8, 2017

Did you look at the picture? THERE IS NO BUTTON TO CANCEL! I already looked on the tutorial thing to cancel, but my interface is not the SAME!

myriaml97918529
myriaml97918529Author
Participant
December 8, 2017

Well, I just looked again and the interface has changed.

Thanks for letting me cancel it... after like 2 hours of searching.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    December 8, 2017

    To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

    -or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

    Also, unless you really did buy the MONTHLY subscription which you may cancel at any time, you most likely have the default of an annual subscription with monthly payments... which has a penalty if you cancel early

    Annual vs Monthly https://forums.adobe.com/thread/1926342

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