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suzannec94466568
Participant
September 7, 2018
Answered

Re-activation of account

  • September 7, 2018
  • 1 reply
  • 419 views

I re-activated my account over an hour ago. When I try to open various applications (In Design, Photoshop, etc), a  Creative Cloud window opens up with the following message: "Please wait for a moment" but nothing else happens... it's been like this for more than half an hour.

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Correct answer Bani Verma

Hi Suzannec94466568,

As you have mentioned you are unable to use Adobe CC apps as they are failing to launch.

This can happen if the Creative Cloud desktop app is not up to date or if it is not working. To resolve this issue please follow the steps given under 'Solution 3' in the following help document: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

Let us know if this helps.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
September 7, 2018

Hi Suzannec94466568,

As you have mentioned you are unable to use Adobe CC apps as they are failing to launch.

This can happen if the Creative Cloud desktop app is not up to date or if it is not working. To resolve this issue please follow the steps given under 'Solution 3' in the following help document: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

Let us know if this helps.

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