Re: Adobe Creative Cloud Apps endless starting loop

Forum|Forum|7 years ago
January 2, 2019
4 replies
1284 views

Hey

I'm having the same problem, did you hear anything from Adobe or did you find any other way to fix your problem?

Creative Cloud

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

For me this still is a problem that after a lot of reboots not changed anything. Every step found on the internet has been tried and even a full reinstall of Adobe CC is not helping.

Alwinh92060222, sorry to hear that you continue to experience difficulties. If you have already tried the suggestions in this public forum discussion, then please begin a chat session at Contact Customer Care for direct assistance with resolving the computer error and allowing the Adobe CC applications to open successfully.

Alwinh92060222, can you also please update this discussion with your case number from your interaction with our support team? Bani and I would be very interested in reviewing what additional steps that were necessary to resolve the error that you are facing.

L

Lubos_PM

Participating Frequently

I have the same problem with CC 2019 in the PC (Windows 7 Pro), but in a laptop (Windows 10) without a problem. None of the procedures for the correction does not work for me. CC 2018 works correctly.

R

robp7457501

Participating Frequently

I've already chatted with support a few times. There is no solution.

Adobe Creative Cloud Apps endless starting loop

Jeffrey_A_Wright

Legend

Robp7457501, I am sorry to hear that you are still facing difficulties. You mentioned you spoke with our support team, but the case is still unsolved. Do you have a case number that I can review? For information on how to access your active support cases see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.

wbcsaint

Participant

None of the above outlined steps work for me either. The bizzare thing is that if I install 2018 versions of the CC apps they will work fine on the same computer, so it is definitely something in how 2019 is attempting to verify the license.

Jeffrey_A_Wright

Legend

I am sorry to hear that, Wbcsaint. Please contact our support team at Contact Customer Care for direct assistance with resolving the error preventing the CC applications from opening.

wbcsaint

Participant

Oddly enough after another reboot of the machine (did several during the above steps) it started working so it is resolved for me now.

Bani Verma

Legend

Branched out as a new thread.

Hi HannesF,

As you have mentioned you are also getting the endless sign in loop when you launch the CC apps and if you try and close it, it shuts down the app as well.

To resolve this please follow the steps given in the following help document: User and license information issues | CC 2019.

Let us know if this helps.