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February 6, 2023
Question

Re: Adobe Photoshop CS6 serial number [Branched]

  • February 6, 2023
  • 3 replies
  • 2824 views

I have been seeing this "Please connect to the Internet and retry" issue pop up multiple times in the last few weeks with CS6. I have seen it happen even on CS6 software ensured by Adobe customer support to be valid and good for install. Anyone know whats going on here?

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    3 replies

    kglad
    Community Expert
    Community Expert
    February 6, 2023

    if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

     

    otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

    do you see both logos after clicking "link"?

     

    if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

     

    if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

     

    if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

    kglad
    Community Expert
    Community Expert
    February 6, 2023

    @drawgram 

     

    adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

     

    if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

     

    to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

     

    otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

    do you see both logos after clicking "link"?

     

    if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

     

    if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

     

    or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

     

    John T Smith
    Community Expert
    Community Expert
    February 6, 2023

    TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

    -test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html