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L
lorenab54058311
Participant
November 22, 2018
Answered

Re: Adobe Server können mit Creative Cloud nicht erreicht werden

  • November 22, 2018
  • 1 reply
  • 1251 views

Hi! Ist zwar schon zwei Jahre her, dass du das Problem hattest aber ich habe eben diesen Dialog gefunden, weil ich jetzt auch das Problem habe! Und keine Ahnung wie ich das lösen soll. Zu meiner Verteidigung, was Computerprozesse angeht, bin ich nicht mega affin! Meine Creative Cloud Desktop Applikation hat einwandfrei funktioniert! Dann war ich drei Monate weg und seit ich wieder den Pc benutze funktioniert sie nicht mehr... Es wird mir die Fehlermeldung angezeigt:"Adobe Server können nicht erreicht werde. Überprüfen Sie ihre Firewalleinstellungen, vergewissern Sie sich dass die Zeit auf ihrem Computer korrekt eingestellt ist" ---- ja ist sie...

Ich bin etwas ratlos, da ich weder etwas installieren nich deinstallieren kann, um es neu zu downloaden.

Vielleicht kannst du mir helfen?

Lieben Gruß

Lorena

This topic has been closed for replies.
Correct answer Bani Verma

(Branched out as a new thread)

Hi Lorena,

As you have mentioned that your Creative Cloud desktop app is not working and failing to connect to Adobe servers,

I would recommend you to follow the steps shared in solution 2 "Reset your hosts file" option in the given link to resolve issues related to the host's file: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

After this follow the below steps:

1- Please check if you have any browser security extensions installed, if yes, then please disable them. ( Eg: AD BLOCK, McAfee site/web adviser, internet security toolbar etc )

2- Disable the Firewall of your machine.

3- Disable Firewall of the Internet security program installed on the computer.

4- After this Launch your Creative Cloud desktop app from your machine and sign in.

Just in case if it still doesn't work, then follow the steps shared in 'Solution 2' here: Resolve installation failure | Adobe Creative Cloud desktop application"

Let us know if this helps.

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
November 22, 2018

(Branched out as a new thread)

Hi Lorena,

As you have mentioned that your Creative Cloud desktop app is not working and failing to connect to Adobe servers,

I would recommend you to follow the steps shared in solution 2 "Reset your hosts file" option in the given link to resolve issues related to the host's file: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

After this follow the below steps:

1- Please check if you have any browser security extensions installed, if yes, then please disable them. ( Eg: AD BLOCK, McAfee site/web adviser, internet security toolbar etc )

2- Disable the Firewall of your machine.

3- Disable Firewall of the Internet security program installed on the computer.

4- After this Launch your Creative Cloud desktop app from your machine and sign in.

Just in case if it still doesn't work, then follow the steps shared in 'Solution 2' here: Resolve installation failure | Adobe Creative Cloud desktop application"

Let us know if this helps.

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