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pravishrestha
pravishrestha
Participant
February 14, 2019
Answered

Re: Adobe Stock fraudulent charge - account fraud

  • February 14, 2019
  • 2 replies
  • 855 views

I am having the same issue. I cancelled the plan but I keep getting charged!

This topic has been closed for replies.
Correct answer Ani*Adobe

Hi there,

Apologies for the poor experience.

I see you had subscribed to Adobe Stock using your work email address. I have now refunded all the payments charged and will be completed 3-5 business day.

Please update this thread or PM me if you have any questions.

Thanks,

^Ani

2 replies

Ani*Adobe
Community Manager
Ani*AdobeCommunity ManagerCorrect answer
Community Manager
February 14, 2019

Hi there,

Apologies for the poor experience.

I see you had subscribed to Adobe Stock using your work email address. I have now refunded all the payments charged and will be completed 3-5 business day.

Please update this thread or PM me if you have any questions.

Thanks,

^Ani

pravishrestha
pravishresthaAuthor
Participant
February 14, 2019

Appreciate it! Thanks for the prompt response and taking care of this.

Pravisti

Sent from my iPhone

twaritar3263062
Community Manager
twaritar3263062Community Manager
Community Manager
February 14, 2019

Branching to a new discussion,

Hi Pravisti,

Sorry to hear that.

I have checked your account details and noticed that you had a Creative Cloud All Apps subscription which has already been cancelled. However, I am unable to locate any Adobe Stock subscription under the Adobe ID shared in the forums.

Are you still getting charged for the CC subscription which has been cancelled? Moving this discussion to Adobe Creative Cloud so that the experts can help you with the issue.

Regards,

Twarita

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