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Liang cher-wei
Participant
March 26, 2024
Question

Re: ADOBE STORE 404 PAGE NOT FOUND

  • March 26, 2024
  • 2 replies
  • 245 views

I have exactly the same problem. This is an endless loop. 

After trying for more than 10 times, I gave up and re-bought my product using a new credit card, then at the same time I received 2 emails, one said that the order was OK, the other said that the order failed. Sigh.

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 26, 2024

    check your account and confirm your subscription, https://account.adobe.com

     

    then install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

     

    if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    March 26, 2024

    Hi there,

    We're sorry for the trouble. The order is complete from our end. It appears like there is some activation issue. Did you tested the website login using a different browser or a different internet connection?

    Let us know. We're here to help.

     

    Regards,

    Shivangi

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