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nerdgirl5000
Known Participant
May 21, 2023
Answered

Re: Animate May 2023 update v23.0.2 is now live!

  • May 21, 2023
  • 2 replies
  • 1601 views

Hi--My Animate keeps failing to update (says "update failed"). The app opens (I'm using 23.01, build 70) and using Big Sur on my mac (11.76). There are a number of apps I use that won't use the last mac OS, and the latest one I can use is Monterey.


Any help would be appreciated. 

Thanks. 

    This topic has been closed for replies.
    Correct answer kglad

    Do you mean create a folder in the Adobe folder called "Animate" and give that folder read/write privileges? 

    Or a file called "Animate HLAN 2023" and give it read/write privileges? If it's the second one, how do I create the file?  Many thanks for your assistance.


    not a folder, a file.

     

    in  /Library/Application Support/Adobe, press Command + Option + Control + N and paste the exact name Animate HLAN 2023

    2 replies

    N
    nerdgirl5000Author
    Known Participant
    May 21, 2023

    It worked! Thank you so much!!!!! 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 21, 2023

    you're welcome!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 21, 2023

    was there an error code in the update failed message?

     

    does your computer meet specs, https://helpx.adobe.com/creative-cloud/system-requirements.html?

     

    <branched and moved from animate>

    N
    nerdgirl5000Author
    Known Participant
    May 21, 2023

    Yes. Error code 198. It told me to try again. I did and it still failed. (same error code). And when I click on the error code, it says this: 

    FATAL: Error occurred in install product workflow with error code 198 error message Source: /Library/Application Support/Adobe/Animate HLAN 2023; Destination: /System/Volumes/Data/.adobeTemp/D6D644B0-91BD-4609-A7D5-352B673D28AD; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “Animate HLAN 2023” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/Animate HLAN 2023, NSUnderlyingError=0x7fea0364ac30 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
ERROR: Failed to backup folder /Library/Application Support/Adobe/Animate HLAN 2023 with error Source: /Library/Application Support/Adobe/Animate HLAN 2023; Destination: /System/Volumes/Data/.adobeTemp/D6D644B0-91BD-4609-A7D5-352B673D28AD; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “Animate HLAN 2023” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/Animate HLAN 2023, NSUnderlyingError=0x7fea0364ac30 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}, aborting installation.
WARN: Error Failed to copy src file '/Library/Application Support/Adobe/Animate HLAN 2023' to dst file '/System/Volumes/Data/.adobeTemp/D6D644B0-91BD-4609-A7D5-352B673D28AD'.
WARN: CopyFile failed: Error Domain=NSCocoaErrorDomain Code=260 "The file “Animate HLAN 2023” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/Animate HLAN 2023, NSUnderlyingError=0x7fea0364ac30 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} for Source: /Library/Application Support/Adobe/Animate HLAN 2023, Destination: /System/Volumes/Data/.adobeTemp/D6D644B0-91BD-4609-A7D5-352B673D28AD
-------------------------------------------------------------------------------------
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 21, 2023

    for /Library/Application Support/Adobe/Animate HLAN 2023

     

    a) Go to File > Get Info, and then select Sharing & Permissions. Select system from the Name column.

    b) Ensure that it has Read & Write privilege.

     

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