Re: Annuler mon abonnement

Forum|Forum|8 years ago
August 3, 2017
2 replies
2128 views

Bonjour

Depuis plusieurs mois je subis des double prélèvement
j aimerais que cela s arrête très vite avant de me renseigner comment faire fermer mon compte définitivement

Merci me tenir informé par mail
cordialement

Creative Cloud

This topic has been closed for replies.

Correct answer kglad

@Association des Artis5294

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

A

Association des Artis5294

Participant

Bonjour. L'abonné à adobe pour de 6 mois qui ils enlèvent des mensualités et j'arrive pas de tout à utiliser.

Je souhaite de annuler mon abonnement.

Urgemment.

kglad

Correct answer

Community Expert

@Association des Artis5294

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.