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regi45728694
regi45728694
Participant
August 9, 2017
Answered

Re: Annuler mon abonnement

  • August 9, 2017
  • 1 reply
  • 253 views

good morning,

i am trying to cancel my registration, i tried to cancel it actually as soon after i subscribed, nearly one year ago, and didnt succeed, now i want it done.

when entering my account, the 'manage' link ( Gerer la formule ) takes me to a blank page, meaning

1) i have no way to find out to what i committed

2) i cannot access to the registration cancelation procedure you describe

this is made too complicate, and considering the quality of your products, managing a website should be a piece of cake for Adobe, no?

can i only assume this is intentional ?

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Branching into a new discussion

    Hi Regis,

    I apologize for the poor experience.

    Since you are unable to cancel your plan from within your account page, you will need to contact support through call/chat for this request.

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    Let me know if you face troubles contacting support.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    August 9, 2017

    Branching into a new discussion

    Hi Regis,

    I apologize for the poor experience.

    Since you are unable to cancel your plan from within your account page, you will need to contact support through call/chat for this request.

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    Let me know if you face troubles contacting support.

    Regards,

    Sheena

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