Re: Authentifizierung

Hi there,

so I bought Photoshop & Premiere Elements 2024 via Amazon. I got the code and with "getserial" I received the serial numbers of both products. After connecting the serial numbers with my adobe id on adobe.com, I can see both products in my acount. Then I choose "Download" and I download the installer.exe (PhotoshopElements_2024_LS30_win64).

After starting the installer, my Browser opens and I have to log in to my adobe account. After logged in succesfully, the browser says: "You are now logged in, you can close this window and go on".

But it does not go on. The installer still says, that my browser opens a window to confirm my id, it does not got on:

It is not a loop and it is not frozen. It seems, that the installer does not get the response from the browser that I am logged in. It is also not possible to click on the link down below ("melden Sie sich hier an"). The only thing I can do, is closing the installer. This works.

Things I already tried: Delete cache and history, try different browsers (firefox, chrome), try it on the stealth mode. I have Windows 11, a brand new Asus laptop, no antivirus software, working internet.

I tried it also with PSE 25 (the free trial version): The same problem

I tried it also at work with a totally different computer and Windows 10: Same problem

So I thought it could be my adobe id. Then I created a new id with my work adress and tried it again with the PSE 25 free trial version: Same problem!

VERY strange!