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duaneh24030156
Participant
August 29, 2017
Answered

Re: Can't Cancel Adobe Creative Cloud Subscription

  • August 29, 2017
  • 1 reply
  • 1326 views

Sheena, can you cancel my Adobe Premiere Pro month-to-month subscription please? What does one need to do to simply cancel? The cancel button on my Manage Plan screen seems to be "photoshopped' away.

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1 reply

Sheena Kaul
Sheena Kaul
Legend
August 29, 2017

Branching into a new discussion

Hi Duane,

I understand that you wish to cancel your subscription plan and the cancel button within your account is missing.

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Let me know if you are unable to get in touch with the support.

Regards,

Sheena

D
duaneh24030156Author
Participant
August 29, 2017

Hi Sheena,

I clicked into the Customer Care link you sent. It brings me in circles as such:

1. What can we help you with? > Account Issues > Cancel my membership > Cancel your membership or subscription > Cancel your subscription > Don't see a Cancel plan button? Click here > Goes back to 1. What can we help you with? (!!)

Am I missing something?

Sheena Kaul
Sheena KaulCorrect answer
Legend
August 29, 2017

Duane, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

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