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May 23, 2018
Answered

Re: cancelling my subscription

  • May 23, 2018
  • 2 replies
  • 332 views

I CAN'T CANCEL MY ACCOUNT. I HAVE BEEN TRYING TO FOR WEEKS AND IT DOESN'T GIVE ME THE OPTION TO CANCEL. THIS IS ACTUALLY INSANE. HOW DO I STOP MY ACCOUNT AND BEING CHARGED MONEY I DON'T HAVE FOR THIS.

THERE'S NO UK NUMBER OR EMAIL OR LIVE CHAT. WHAT IS HAPPENING HERE!!!!!!

This topic has been closed for replies.
Correct answer twaritar3263062

Moving to Adobe Creative Cloud

Branching to a new discussion,

Hi Sandy,

Sorry to hear that.

I checked your account and noticed that you have a Creative Cloud Photography plan(one-year) plan which has been suspended. Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

2 replies

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
May 23, 2018

Moving to Adobe Creative Cloud

Branching to a new discussion,

Hi Sandy,

Sorry to hear that.

I checked your account and noticed that you have a Creative Cloud Photography plan(one-year) plan which has been suspended. Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

John T Smith
Community Expert
Community Expert
May 23, 2018

This is a public forum, not Adobe support... other users here can't help with that problem

-you need to click the link below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html