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C
communiquel
Participant
September 9, 2017
Answered

Re: Cannot cancel subscription

  • September 9, 2017
  • 1 reply
  • 361 views

Hello I have the same trouble.

I can't see any cancel option in my account. Sheena your link does not work for me

They automatically renew with almost 3 times of amount in Turkish Liras. I was paying 53TL now they ask 146TL without any approvel of mine

I want to quit subscriotion but how?

I tried helpdesk but they do not help me.

The chat finished before they do anything

Its not a good reputation such a big company

Thanks

This topic has been closed for replies.
Correct answer Nancy OShea

Digital River is the Adobe approved re-seller for Turkish users.

Countries served by Digital River, an Adobe-approved reseller.

You must contact Adobe Chat support again.

Contact Customer Care

1 reply

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
September 9, 2017

Branching into a new discussion

Hi there,

I understand that you are unable to find the cancel button within your account management page as per the help document here: Learn about cancelling your Adobe Creative Cloud plan subscription

I also apologize for the support experience that you had been through and trust me, it's not what Adobe wants to provide to its customers.

Could you help me with the case reference number for your interaction with support so that I can help you better?

Regards,

Sheena

C
communiquelAuthor
Participant
September 9, 2017

Hello Sheena,

I want to change my plan to Photographer

0223092804

Thank you

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