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michael_fce
Participant
October 19, 2016
Answered

Re: cant install creative cloud - always hangs - mac

  • October 19, 2016
  • 2 replies
  • 11739 views

i have the same issue and the steps above didn't help....

(Branched in to a new discussion)

This topic has been closed for replies.
Correct answer Bani Verma

Hi Michael_fce,

Since the Creative Cloud installer is failing to install, i would recommend you to disable the Antivirus and computer firewall temporarily and try again.If it still doesn't work, kindly download a fresh setup and install it from here: Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial.

Just in case if it still doesn't work, kindly follow the troubleshooting steps shared here: "Failed to install" error received when installing Adobe Creative Cloud desktop app.

You may refer also to the following thread as well as a similar issue has been addressed there: Creative Cloud.app doesn't start

Let us know if this helps.

2 replies

kglad
Community Expert
Community Expert
July 19, 2023

@rovkev 

 

you're posting to a thread that's almost 7 years old and it's not clear what solutions were tried before creating a new user.

 

addendum: turned out @rovkev was a spammer posting the same message 4 times to different problems in different forums.

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
October 20, 2016

Hi Michael_fce,

Since the Creative Cloud installer is failing to install, i would recommend you to disable the Antivirus and computer firewall temporarily and try again.If it still doesn't work, kindly download a fresh setup and install it from here: Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial.

Just in case if it still doesn't work, kindly follow the troubleshooting steps shared here: "Failed to install" error received when installing Adobe Creative Cloud desktop app.

You may refer also to the following thread as well as a similar issue has been addressed there: Creative Cloud.app doesn't start

Let us know if this helps.