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quirkyfirefix
Participant
September 26, 2018
Answered

Re: cc 2017 will not install on win 7 professional 64 bit sp1

  • September 26, 2018
  • 1 reply
  • 1172 views

I tried installing the Visual C++ Runtime 2015 Update , but then I get the following error messages:

I've tried checking whether I've already updated my system with the C++ Runtime 2015 Update, but it doesn't give me the the name of that download (Windows6.1-KB2999226-x64.msu) in​ my list. Even if it was though, I probably wouldn't be getting this:

And Windows 7 SP1 IS ALREADY UPDATED. So Idfk....

Should I contact Adobe Customer Support, or would I be able to just download it if I (reluctantly) update to Windows 10???

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

  Quirkyfirefix, sorry you are facing difficulties installing the Visual C++ 2015 redistributable libraries.  The Visual C++ redistributables are a component produced and distributed by Microsoft.  I would recommend reviewing https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads  and then contacting Microsoft, or posting in their forums, for suggestions on how to correct the error with the current installation of Windows 7.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
October 2, 2018

  Quirkyfirefix, sorry you are facing difficulties installing the Visual C++ 2015 redistributable libraries.  The Visual C++ redistributables are a component produced and distributed by Microsoft.  I would recommend reviewing https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads  and then contacting Microsoft, or posting in their forums, for suggestions on how to correct the error with the current installation of Windows 7.

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