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K
Kelvin_Valentino
Participant
August 14, 2017
Answered

Re: Creative Cloud Cleaner Tool not working

  • August 14, 2017
  • 2 replies
  • 3051 views

facing the same problem here!! what it's mean by logging in? i dont have anymore adobe apps in my Mac, cant install one either! HOW DO I SUPPOSE LOG IN HERE?????

This topic has been closed for replies.
Correct answer Sheena Kaul

i have none of adobe apps right now in my Mac, still can't do any

installation here

On Mon, Aug 14, 2017 at 8:28 PM, Sheena Kaul <forums_noreply@adobe.com>


I think we need to perform some technical troubleshooting by remotely connecting to your machine.

Please Contact Customer Care so that the agent can remote into your machine and fix the issue for you.

2 replies

Kanikas
Kanikas
Legend
August 18, 2017

Moving to Creative Cloud Download & Install​

Sheena Kaul
Sheena Kaul
Legend
August 14, 2017

Branching into a new discussion

Hi Kelvin,

I apologize for the troubles that you are facing with the Adobe Creative Cloud apps.

Can you please confirm me if you are trying to install the apps from the scratch or did you have the apps already installed and if you trying to uninstall them?

Also, are you on a Windows machine or MAC?

Please see Troubleshooting FAQ: What should I do if I have trouble downloading or installing Creative Cloud and Creative Cloud Apps…

Regards,

Sheena

K
Kelvin_ValentinoAuthor
Participant
August 14, 2017

thanks for the reply, I use MAC here, OS X Sierra. I'm trying install it, have no apps already install right now.
all in all, i cant clean it all. so i think this problem makes me cant install any of your apps.

Sheena Kaul
Sheena Kaul
Legend
August 14, 2017

Kelvin, try to use the Adobe CC uninstaller here: Uninstall the Adobe Creative Cloud desktop application

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