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Mario_tr
Mario_tr
Inspiring
June 24, 2017
Answered

Re: Creative cloud high cpu usage on Windows 10

This is a sample of my computer standby state (no adobe software running)

Version of Creative Cloud 4.1.1.202

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    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    June 26, 2017

    Branching to a new discussion.

    Mario_tr have you been able to implement the steps listed in High CPU usage due to CEPHtmlEngine​?  Did you receive any error messages while implementing the steps listed?

    Also to confirm are you using a 32-bit version of Windows 10 or 64-bit?

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    10 replies

    renév12777495
    Participant
    January 2, 2022

    I have the same issue. I don't understand why an app in backgound that does nothing uses most of the CPU available on my computer. Please fix it as possible because I will close my subscription to adobe cloud. In general consider fixing all your products because I have a lot of issue with other Adobe products and it's really not professional to propose such tools to professional users.

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      default2pd2qimbdtq2
      Participant
      February 25, 2022

      Adobe is more concerned about protecting its software than making sure it works properly for those who paid for it...

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        Jeffrey_A_Wright
        Jeffrey_A_WrightCorrect answer
        Legend
        June 26, 2017

        Branching to a new discussion.

        Mario_tr have you been able to implement the steps listed in High CPU usage due to CEPHtmlEngine​?  Did you receive any error messages while implementing the steps listed?

        Also to confirm are you using a 32-bit version of Windows 10 or 64-bit?

        Translate
          Mario_tr
          Mario_trAuthor
          Inspiring
          June 26, 2017

          Thank you for your answer

          CEPHtmlEngine is not running

          At this precise time Creative Cloud use 22,8% CPU

          and

          Adobe Genuine Software Integrity Service use 16,5% CPU

          Adobe CEF Helper use 4,9%

          Without any Adobe software running

          I am using a 64 bits Windows 10 Professionnal with 16Mb of RAM

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          Jeffrey_A_Wright
          Jeffrey_A_Wright
          Legend
          June 26, 2017

          Ok thanks for the update Mario_tr.  Please reinstall the Adobe Creative Cloud desktop application utilizing the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app .  If you have any questions regarding the steps listed you are welcome to update this discussion.

          If you continue to see high CPU usage can you please respond with the Adobe software titles, and versions, that are currently installed on the computer.

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