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Lee211
Participant
November 11, 2024
Question

Re: Creative cloud installation Error code 42

  • November 11, 2024
  • 1 reply
  • 258 views

I recently bought a new IMac with the M4 chip and used the migration assistant to install a previous saved time machine file. Now I get error 42 on the adobe creative cloud app. I tried to delete the cloud file but it says I need to delete photoshop and other adobe apps before it can be deleted but when I try to delete photoshop and bridge I get error 42 and will not delete the files. It's a vicious circle. I see no solution. Any help would be applecies. By the way I tried deleting the ACC file but that did not helo.

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    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 11, 2024

    Adobe apps will not work properly if you use the migration assistant to install the apps.

    Yuu need to use the migration assistant to only move your data and non-Adobe apps, and then properly install your Adobe apps.

     

    Use the Cleaner Tool:

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 11, 2024

    Lee, in addition to Kglad's suggestions, please see the section titled How can I transfer Adobe apps from my old computer to my new Mac computer with Apple silicon in https://adobe.ly/3ANrioF for more information on why to avoid using the Migration assistant to copy the applications from one computer to another. ^JW

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