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Quissy
Participant
October 17, 2022
Question

Re: Creative cloud keeps opening constantly

  • October 17, 2022
  • 1 reply
  • 741 views

Have the same problem, this app I'm forced to use acts like malware on my PC, every minute it'd open again, with no way to opt out of 5-10 processes running constantly in the background, even when I "exit" the app, doesn't even seem like a bug.

It can be "fixed" by changing the main "Creative Cloud.exe" file that you use to run the app to "read only" in the file properties, you'll still be able to open it fine, but it won't open itself.

Doesn't stop the unessecary background processes, but prevents it from constantly opening for no reason.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 17, 2022

    reset the cc desktop app: make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    repair all ms visual c++ versions that can be repaired.

    update your ms visual c++, if it can be updated

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

    if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

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