Re: Creative cloud keeps telling me to download the apps, when I already have the app open.

Forum|Forum|2 years ago
May 7, 2023
2 replies
2021 views

Hi Kanika,

I have the same problem, on Mac Monterey 12.6.5

Ai is open as well as Creative Cloud.

here are some screen shots; this is the sequence of events, numbers 1-2-3.

Jean

This topic has been closed for replies.

B

Ben M

Community Expert

I'm not seeing any issue in your sequence. You want to open a file that is from Illustrator. You don't have it installed, so creative cloud desktop app opens and then prompts you to install. Did you install? Did you run into any issues?

J

Jean294164025q2tAuthor

Participating Frequently

Hi Ben M,

That is the core of the problem, I have Illustrator install, and somehow the browser and CC dont recognize this fact.

Strange.

Jean.

kglad

Community Expert

@Jean294164025q2t

reinstall it over the current install.

kglad

Community Expert

J

Jean294164025q2tAuthor

Participating Frequently

Hi kglad

I am new to this forum, could you please explain this "branched" reply, ths.

Jean

kglad

Community Expert

you added to a thread that started by someone else and still being answered by that other person and would-be helpers.

that makes for a very difficult to follow thread. ie, one conversation at a time per thread is preferable.

so your post has been branched to a thread of its own.

p.s. attaching image files instead of copying and pasting them makes it a lot more difficult for would-be responders on mobiles, like me.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded