Re: Creative Cloud on 2 personal computers

Forum|Forum|5 years ago
April 22, 2020
2 replies
142 views

Dave, I have a question.. I currently have CC running on two machines, I plan to cancel one machine so that I can use CC on a new machine I brought. BUT before I deactivate 1 machine I wanted to just download (not activate because I know its not possible) CC on my new machine so that I am sure all programs are installed, BUT I have problems on the new machine because the installer stops at 10% I have tried a dozen times and same problem.. Any ideas ???

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Nancy OShea

Community Expert

I have branched this to a new discussion for you. The other one from 2013 is out of date.

As soon as you install Creative Cloud on a 3rd machine, your other 2 devices will be automatically de-activated until you re-activate one by signing-in to your Creative Cloud account.

Please ensure your new computer meets or exceeds the minimum system requirements to run the latest versions of Creative Cloud + all other apps you intend to use.
https://helpx.adobe.com/creative-cloud/system-requirements.html

Post back if you have any questions.

Nancy O'Shea— Product User & Community Expert

roberta91684691

Participant

Thanks Nancy, All Macs are on 10.13.6 with 32 MB ram. The problem is I cannot complete the installation on my new machine. From the CC site I can download the installer, then after its downloaded I am asked to continue by entering my email addresss and password. ..thats all OK (verified) then click on the continue and a box comes up showing the progress of installing CC but after 10% It stops?? Tried this several times no luck. So thought I would log out of Mac 1 and Mac 2 (de-activate CC on Mac 1 & 2) and start again on the new Mac (3) and same problem, cannot complete the download of apps and CCcloud..max 10%. ?? WTF