Re: creative cloud seems to be taking longer

Forum|Forum|5 years ago
March 11, 2021
1 reply
315 views

Adobe customer care is a JOKE. Everytime I reboot my Mac I have to reinstall Adobe CC desktop, while fails reinstallation for first 3-4 times. Numerous chat and screenshare with Adobe tech support and no help in fixing this bug.

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

Branching to a new discussion.

SouF, do you encounter any specific error messages while attempting to update the Creative Cloud desktop app?

I did review your account and I show that your currently have case ADB-18203786-V9L3 open and it is pending your response. Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update the support case, so that it does not auto-close similar to case ADB-17945739-T7C4 which was closed on February 11th, 2021 due to a lack of response.

S

Sou5E3FAuthor

Participating Frequently

I have couple of open cases where techs were not able to help me install CC desktop on my Mac. Everytime I reboot my Mac I have reinstall CC Desktop. I could not install second instance of CC Desktop on my second Mac ( I will use one service at a time).

Jeffrey_A_Wright

Community Manager

SouF, if the case is unresolved then please don't let it auto-close due to lack of response. If you do need escalated support, due to the normal troubleshooting steps being unsuccessful, then we need to be able to reach you. The system will automatically close the case, if no action is taken.

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