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Participant
November 17, 2020
Question

Re: Creative Cloud stuck at 38 % !!

  • November 17, 2020
  • 1 reply
  • 128 views

Same issue on PC Creative Cloud app udpate.  Errors at 38%.

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    1 reply

    Peru Bob
    Community Expert
    Community Expert
    November 18, 2020

    See here:
    https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
    https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
    https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
    https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
    https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
    I had a similar issue.

    Make sure that you have all Windows updates that are available.

    The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.