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Trystero
Trystero
Known Participant
July 28, 2022
Question

Re: Creative Cloud update and network issue

  • July 28, 2022
  • 1 reply
  • 177 views

Hello, here are the screenshots:

 

1 - the update announcement

https://www.diegocuoghi.it/forum/Aggiornamento_CC.jpg

2 - the update stops at 5%. Google and every other web site is not working and if I open Activity Monitor it shows an empty window and crashes.

https://www.diegocuoghi.it/forum/CC_Google_Monitor.jpg

3 - I have to force quit Creative Cloud and restart the Mac to have the internet connection working again

https://www.diegocuoghi.it/forum/Forced_Quit.jpg

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    July 28, 2022

    Hi,

     

    I knew I couldn't be the only one experiencing delays in updating Creative Cloud. The update managed to get to 12% yesterday and then no change for an hour. Restarted, tried to uninstall unsuccessfully, tried wifi, Ethernet, gave up. Today CC automatically started updating and it's been at 10% for about 30 minutes now.  Are there too many subscribers updating at the same time? Luckily, I can still work in InDesign 2022, Acrobat DC Pro, Illustrator 2022, and Photoshop 2019 with minimal errors. Glad I kept an older version; 2022 version cannot communicate with the CC desktop app - duh, it's updating! The start pages that show all your most recent documents do not come up—just a black window. Weird. 

     

    Hope this gets resolved soon since this is a "mandatory update." *sigh*

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