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Todd_Meier
Participant
November 29, 2018
Answered

Re: Download error 117 on Photoshop

  • November 29, 2018
  • 1 reply
  • 1442 views

I'm having this problem as well.  I'm not able to travel.  Our internet provider is AT&T Business. We have a speed of 300+ mbps.  I can't install Adobe Illustrator, InDesign, and Photoshop.   get to 7% and get the same error:

Exit Code: 117

-------------------------------------- Summary --------------------------------------

- 3 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '117' occurred while download

FATAL: Fatal Error '117' occurred while download

FATAL: Error occurred in download of package (Name: AdobeColorCommonSetCMYK_1_0-mul Version: 1.0.4). Error code: '117'

-------------------------------------------------------------------------------------

I can download and install older versions (InDesign Version 9.0) however, too many files have been created at version 12 and newer.  I get the same error code for trying to install Version 12 and 14.

Correct answer Jeffrey_A_Wright

Branching to a new discussion.

Todd_Meier, sorry that you are encountering Error 117 while attempting to download Photoshop using the current Internet connection.  You can find information on how to resolve Error 117 at Error 117 occurred during download .

Please update this forum discussion, if you have any questions on how to implement the listed steps.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
November 29, 2018

Branching to a new discussion.

Todd_Meier, sorry that you are encountering Error 117 while attempting to download Photoshop using the current Internet connection.  You can find information on how to resolve Error 117 at Error 117 occurred during download .

Please update this forum discussion, if you have any questions on how to implement the listed steps.

A
axelt32928664
Participant
December 17, 2018

That KB is useless....

F.ex, looking at the http requests adobe remoteupdatemanager sends to our internal update server and doing a download through a web browser, the browser has no problems downloading the file - and checking the sha-256 hash on both sides does show that it's the same file. So why can't Adobe's tools handle downloading the same file? Fatal error '117' / "Download for current package failed with segment validation error"

Don't know what http library Adobe is using in their products, but perhaps your developers should use something else?

There are many that have problems with your update/installation tools. It just doesn't work very well and should be redesigned.

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