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ClassyFangirl0
Participant
September 15, 2017
Answered

Re-downloading Photoshop and Premiere Elements 14 and Lightroom 5

  • September 15, 2017
  • 2 replies
  • 2356 views

I have been using photoshop elements 14 and premiere elements 14 on my computer for a while now, but recently I got a new computer and am trying to transfer them over. I have already uninstalled them from the old computer, and I have the serial numbers available to me. I'm just confused on where to start the process of re-downloading these apps.

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2 replies

Peru Bob
Community Expert
Community Expert
September 15, 2017

Did you sign out before uninstalling?

Participant
September 15, 2017

No this is my first time here

Peru Bob
Community Expert
Community Expert
September 15, 2017

I meant:  Did you sign out of Photoshop Elements and Premiere Elements on the old computer before uninstalling them?

If not, you have lost one of your two activations. You can either reinstall them on the old computer and then sign out and uninstall them or go here and use chat to have your activations reset:

Contact Customer Care

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
September 15, 2017